MUUTglobal

The MUUT, which bridges the worlds of water and land, is our eyewear brand dedicated to protecting your eyes and soul. The vast expanse of land within the embrace of the earth stands as a testament to time and a culmination of life. It is here that we discover new perspectives and possibilities.

8
SHIPPING

Is it possible to change the delivery address?

Only for orders that have not yet been shipped out

You can change the place of order before delivery.

Please contact the customer center (1577-1622) by 12 a.m. on the same day or

If you leave an inquiry on the bulletin board, I will check and help you proceed.

If the shipment has already been completed or is in the process of shipping

Please understand that it is difficult to change the address.

7
SHIPPING

How long will the delivery take?

It generally takes 1 to 3 business days after payment is completed,

There may be some differences depending on the situation of the courier.

6
SHIPPING

Is it possible to cancel it before delivery?

For orders that have not yet been shipped out

Cancellation is possible before delivery.

Please contact the customer center (1577-1622) by 12 a.m. on the same day or

If you leave an inquiry on the bulletin board, I will check and help you proceed.

If the shipment has already been completed or is in the process of shipping

Please understand that it is difficult to change the order.

5
SHIPPING

I can't track the shipment.

If you are in the process of shipping the invoice after registering it, the tracking may not be possible.

If the tracking is not available by the next day, please contact the customer center at 1577-1622

If you leave an inquiry about the bulletin board, We will check and help you proceed.

4
EXCHANGE/RETURN

When will the exchange/return process be completed?

We are helping you to exchange/return it as soon as possible,

It takes about 5 to 7 business days to check for any abnormalities in the inspection work after receiving the warehouse.

Please understand that exchange/return is difficult if there are any traces of contamination, damage, or wearing of the product during the inspection stage.

3
EXCHANGE/RETURN

I applied for an exchange/return, but it's not being collected.

The driver will visit and collect it within 1-2 days of receiving the exchange/return.

Sometimes the collection is missing

If that period is exceeded, please contact the customer center at 1577-1622

If you leave an inquiry about the bulletin board, I'll help you proceed.

2
ORDER/PAYMENT

I can't confirm the deposit.

In the following cases, it may be difficult to confirm the deposit.

1. If the order amount and deposit amount are different

2. If the orderer and the depositor are different

3. In the case of depositing multiple times differently than the amount in the order form

4. If the order is automatically canceled because the deposit is not made within 3 days of the order

In that case, it may be cumbersome for customers, but please contact the customer center or Q&A board.

1
ORDER/PAYMENT

How can I buy a group?

If you send it to the following e-mail, We will help you guide you.

메일 : muut.cs@gmail.com

MUUT is eyewear for the soul, beyond just what meets the eye. With unique designs and exceptional quality, we aim to protect your vision and share the precious moments of everyday life.